The Level 5 Operations/Departmental Manager Apprenticeship Standard

has been designed by a group of top UK employers which means it has been developed to an agreed nationwide standard which focuses on the knowledge, skills and behaviours that make a successful leader/manager and which can be applied directly to any management role.  It covers 17 mandatory units within 10 workbooks. Digital Credentials are awarded as part of your ILM Registration Fee to recognise proven skills, knowledge and behaviours as learners’ progress through their programme. .

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Who is this qualification for?

Ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy. Successful completion of a full Team Leader/Supervisor apprenticeship programme, including this qualification and End Point Assessment, will normally take 24–30 months - Reduced to just 18 months with SML!

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Benefits for individuals

• Develop your ability to lead, motivate and inspire to drive better results.

• Use core management techniques to provide practical leadership and
  operational management skills.

• Benchmark your managerial capability against other professionals

• Raise your professional profile within your organisation

Benefits for employers​​

• Enhancing each managers’ knowledge of leadership skills directly contributes to the improvement of team and organisational performance

• Targeted learning and development in complete alignment with the latest Apprenticeship Standards – ensuring all learning is relevant and tailored to organisational needs

• Use the levy to attract new talent with opportunities for progression or invest in existing employees to create an innovative, pro-active, and loyal workforce. Also, using the levy is a great way to aid succession planning

• ​Reward learner engagement and drive completion with ILM digital credentials.

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   Units covered

   Knowledge                                      Skills                      

   Leading People                              Leading People
   Managing People                           Managing People

   Building Relationships                   Building Relationships
   Communication                              Communication
   Project Management                      Project Management
   Operational Management              Operational Management

   Finance                                           Finance

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   Combined Units 

   Self Awareness
   Problem Solving and Decision Making 

   Management of Self

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ILM Registration Fee

For the Level 5 Diploma for Leaders and Managers a registration fee of £184 +vat per learner is required, payable outside of the levy.

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Benefits Include

• Access to the ILM Learning Zone with thousands of online resources, webinars and toolkits

• Free 2 Year Membership with the Institute of Leadership and Management

• Practice Assessments and Guides

• 11 x Digital Credentials including Full Diploma Credential

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